Key Milestones
  • On March 19th, 2024, PLC Malaysia moved its corporate headquarters to a larger premise at Elmina, Malaysia, spanning 1.6 acres of land and encompassing a 3-level automated and energy-efficient warehouse space measuring 32,591 square feet.
  • PLC’s International Headquarters will be relocating to its own premises at Toh Tuck Link in mid 2024. The new, spacious 140,250 square-foot building incorporates a cutting-edge Goods-to-Person Picking (GTP) system, partially powered by sustainable solar energy, and serves as a warehouse. Additionally, the facility boasts a staff pantry equipped with gym facilities and an auditorium for training and meetings.
  • Pet Retail Major PLC Announces Joint Venture with Mandai Pets Sanctuary
  • Achieved the Progressive Wage Mark accreditation
  • PLC’s notable recognition for the Silver award for the “People Centre Award” on “Talent Attraction and Acquisition” at the “16th Singapore HR Award” by SHRI
  • PLC expanded its family by acquiring the Aquapet and Pets Gourmet
  • Honoured with the Best Brand Experience (Silver) and Best Omni-channel Experience (Honorary mention) badges in the CX Asia Awards
  • 100% Robotic Warehouse for PLC
  • The Pet Safari opened its store in Singapore’s Star Vista shopping mall.
  • PLC installed the multi-depth Automated Storage and Retrieval System (ASRS) in Singapore for its warehouses.
  •  PLC opened its first pharmacy for pets called Vet Pharmacy in Malaysia.
  • PLC opened its first PLC Express store in the Philippines.
  • Achieved the Singapore Quality Class (SQC) standard of Business Excellence.
  • PLC expanded its family by acquiring the retail arm of Global Pets in Malaysia so that pet parents can have faster and easier access to pet supplies.
  • PLC joined hands with Pampered Pet Taxi to form Pampered Pets Relocation & Lodging, aiming to be the one-stop provider of pet transport, relocation and boarding needs.
  • PLC Express Singapore opened its first store-in-a-supermarket inside VivoCity’s FairPrice supermarket.
  • Won the Influential Brands Top Awards 2018 Winner Pet Services & Products.
  • Pets Media and Marketing (PM:AM) became part of PLC’s events arm, besides publishing Pets Magazine.
  • PLC opened its first store in the Philippines in October.
  • Won the World Branding Awards
    • Animalis Edition – Singapore
    • Hofburg Vienna, 2017 – 2018
  • PLC opened its first store in Vietnam in May.
  • Won the Asia’s Top Influential Brands, Pet Service & Products Award (2015) by Brand Alliance.
  • On 8th October 2014, PLC moved its corporate headquarters to a bigger premise at Singapore’s North Spring Bizhub, where it was also renamed as an “IHQ” in the wake of its international expansion.
  •  PLC opens in one of Bangkok’s hippest districts – Thong Lor – the first Singapore pet retail and service chain to set foot in Thailand.
  •  PLC is awarded the Winner of the Global PETS Award 2013 during the award ceremony of the 2013 Global PETS Forum held in Prague, Czech Republic. We are proud to be the first Asian retailer to win the prestigious award which is one of the highest honours in the pet industry.
  • PLC successfully hosted the very first public appearance of the famous Cesar Millan in Singapore, which was attended by 700 people. The ‘Meet & Greet’ Cesar Millan event, held at the Vivocity Amphitheater on 2nd June, 2012 was exclusive for PLC VIPs.
  • Pet Lovers Foundation initiated project “Braving Antarctica”- A charity fundraising for The Salvation Army Gracehaven Children’s Home. MOS Mr Teo Ser Luck launched the project on 21st July 2010. By January, a total of $110,245.04 was raised.
  • Nominated 2nd Runner up for The Global Pets Forum Award 2010 in Vienna (Austria).
  • Shifted to its new Corporate HQ to Northstar@ AMK with over 21, 000 sq ft in size.
  • Celebrated 37 years in Singapore with 38 stores in the region and still growing.
  • Opens its 4th thematic mega pet store The Pet Safari @ NEX MALL, Singapore’s 1st penthouse pet store with an open rooftop dog run.
  • PLC opens its first ECO store at Raffles City Link.
  • Pet Lovers Foundation was formed to institutionalise all CSR efforts and charitable activities.
  • PLC opens at City Square Mall, Singapore’s 1st ECO Mall (Environmentally Friendly Mall).
  • Won the Singapore Prestige Brand Award (SPBA) 2008– Overall Winner (Heritage Brands) by ASME / Lianhe Zaobao /Citibank /EDB.
  • PLC became a franchise–able brand in 2008.
  • PLC introduces vet trained Pet Care Consultants (PCC) who were stationed in all stores to provide professional advice on pet care.
  • The Pet Safari, opens its 3rd store in VIVOCITY, Singapore’s largest shopping mall.
  • PLC offers customers convenient on time delivery to their doorsteps with the launch of 1800 PETFOOD HOTLINE.
  • PLC introduces the VIP (Very Important Pet parent) Card which offers points accumulation online to redeem free gifts and many other privileges.
  • Won the “Top 10 Best Pet Shop Award” by the Pets Enterprise and Trading Association (PETAS) consecutively for 2 years(2004 & 2005).
  • Opened its first overseas store, The Pet Safari in Malaysia(Kuala Lumpur) at IKEA (IKANO POWER CENTRE) with over 28 000 sq ft in size.
  • Successfully awarded and enters The Malaysia Book Of Records as Malaysia’s Largest Pet Store.
  • Singapore’s most widely read pet magazine, Clubpets magazine, and its readers, votes PLC (Pet Lovers Centre) the most popular pet shop in Singapore for 4 consecutive years (2003– 2006).
  • Won the Phoenix Award 2002 (FINALIST) by EDB / Ernst & Young/OCBC Bank / McCann Erickson / Singapore Venture Capital Association.
  • Won the Retail Courtesy Award (GOLD) by Singapore Retailers Association /Spring Singapore.
  • Won the Excellent Service Award by Singapore Retailers Association / Spring Singapore.
  • Won the Singapore Creative Circle Award (Bronze) also known as the “Oscars of the advertising industry”.
  • Opened its first thematic mega pet store in Asia at Eastpoint Mall called The Pet Safari with over 10 000 sq ft in size.
  • Opened its first mall concept store in Parkway Parade.
  • Burp! , PLC’s first house brand for food edibles was introduced to the market.
  • Launch of “Widest Range, Freshest Stock–Guaranteed! ” promise to pet parents.
  • Started the first “store within store” consignment concept with Yaohan Singapore.
  • Trustie, Pet Lovers Centre’s (PLC) first house brand for accessories was introduced to the market.
  • Supplied to major supermarkets (NTUC, Cold Storage, Yaohan) around Singapore.
  • Opened Singapore’s first pet store in Shaw Centre at Scotts Road. The store still stands till date.