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Latest Press Release
7 Mar, 2023
Grooming better customer experiences

Founded in 1973, Pet Lovers Centre (PLC), has leveraged data and technological trends to continuously stay ahead of rising customer expectations. SMEhorizon speaks with Elaine Tan, Head of Customer Service at PLC about the company’s journey to provide pet owners both offline and online with a robust Customer Experience (CX) by working with Zendesk, the ever-changing CX challenges in the pet retail sphere, and insights gained from the process

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Previous Press Releases
10 Jan, 2023
Pet Retail Major PLC Announces Joint Venture with Mandai Pets Sanctuary

Pet Lovers Centre (PLC) and Mandai Pets Sanctuary (MPS) are joining hands to offer pet parents a smokeless and odourless cremation facility, memorial garden, columbarium, and other services to give their pets a dignified farewell. MPS has been providing professional and dignified services since 1987. The new facility will be located in one of Singapore’s oldest post offices, a heritage building dating back to the 1800s. According to PLC Group MD, Mr. Ng Whye Hoe, “This next step in our journey with MPS extends our suite of services to meet the entire spectrum of pet ownership needs from cradle to grave.”