2023
Latest Press Release
23 Aug, 2023
Pet Lovers Centre Recognized as Top 3 in Grooming Services and Pet Supply Retailers Categories for Singapore’s Best Customer Service 2023/24

Pet Lovers Centre (PLC) has been ranked among the top 3 companies in Home Goods (Grooming Services) and Home Goods (Pet Supply Retailers) categories for Singapore’s Best Customer Service 2023/24. The second edition of this annual survey conducted jointly by The Straits Times and international market researcher Statista identifies Singapore’s best customer service retailers and service providers from among 1,800 brands across 99 categories in the traditional retail, online and service segments. The results are based on more than 92,000 evaluations from over 10,000 respondents in Singapore. This prestigious recognition highlights PLC’s unwavering commitment to delivering exceptional customer experiences in both grooming services and pet supply retail, setting a benchmark for excellence within the industry.

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Previous Press Releases
26 Jun, 2023
PetCare, a comprehensive pet insurance programme, is now available for pet owners

PetCare is a pet insurance programme which offers comprehensive benefits at affordable premiums for dog and cat owners, covering medical treatment, surgical treatment, final expenses, theft (dogs only), accidental death, and wellness cover benefits, among other benefits.

 

Pet owners could face high costs of veterinary medical care as a result of illness, injury or accident. PetCare aims to reduce the financial burden on pet owners caused by these unfortunate events while ensuring the well-being of their furry companions. It gives pet owners a peace of mind knowing that they can afford veterinary care for their pet in case of an emergency.

 

The programme provides multiple unique benefits, such as emergency boarding for the pet if the pet owner requires hospitalization for more than four consecutive days; and wellness cover which reimburses pet owners for the costs of routine check-ups, dental care and spaying or neutering procedures. Pet owners are also able to claim for their pet’s surgical procedures. Lastly, unlike most pet insurance schemes in Singapore that only cover medical or surgical treatment costs, PetCare also provides coverage against accidental deaths.

 

For more information, please visit the PetCare website, or scan the QR code at the counter of any PLC store.

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17 Jun, 2023
Mandai Pets Sanctuary won the Brand Transformation of the Year 2023 

Retail Asia Awards 2023 celebrated outstanding retailers and retail initiatives in Asia at a recent awards dinner. The region’s retail industry is transforming due to changing consumer preferences and technological advancements. E-commerce is gaining popularity, while physical stores are enhancing customer experiences. Sustainability is also gaining prominence. The future of the industry lies in digitalization, tailored experiences, and sustainable practices. The awards recognized companies that thrived in the past year and improved their products and services. An esteemed panel of judges evaluated the nominees, including experts from RSM Singapore, KPMG China, PwC, EY, and Euromonitor International.

 

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16 Jun, 2023
PLC won the Best Use of Recruitment Technology Tools (Bronze)

The Employee Experience Awards returns to honour organisations excelling at prioritising employee experience. Amidst pandemic-related challenges, employees face uncertainty and stress. Human Resources Online proudly presents awards recognising employers actively focusing on employee experience. Winning an Employee Experience Award signifies industry recognition of an organisation’s leadership in listening to, engaging, and supporting its people, the most valuable asset. PLC has won the Best Use of Recruitment Technology Tools (Bronze).

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EXA
1 Jun, 2023
Pet Lovers Centre Announces Sustainability Initiative in Pet Food Ingredient Sourcing

Pet Lovers Centre (PLC) today announced the general availability of its sustainable range of pet foods made from insect and plant proteins as an alternative to more expensive and less sustainable animal protein. Per recent research data from a UCLA researcher, feeding pets creates about 64 million tons of CO2 every year. As Singapore’s largest pet supplies and pet food retailer, PLC is championing a more sustainable future by using insect protein as a key ingredient, among others, in its pet food products. PLC is promoting insect protein as well as plant protein as sustainable alternatives to traditional animal-based protein ingredients for pet foods.

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7 Mar, 2023
Grooming better customer experiences

Founded in 1973, Pet Lovers Centre (PLC), has leveraged data and technological trends to continuously stay ahead of rising customer expectations. SMEhorizon speaks with Elaine Tan, Head of Customer Service at PLC about the company’s journey to provide pet owners both offline and online with a robust Customer Experience (CX) by working with Zendesk, the ever-changing CX challenges in the pet retail sphere, and insights gained from the process

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10 Jan, 2023
Pet Retail Major PLC Announces Joint Venture with Mandai Pets Sanctuary

Pet Lovers Centre (PLC) and Mandai Pets Sanctuary (MPS) are joining hands to offer pet parents a smokeless and odourless cremation facility, memorial garden, columbarium, and other services to give their pets a dignified farewell. MPS has been providing professional and dignified services since 1987. The new facility will be located in one of Singapore’s oldest post offices, a heritage building dating back to the 1800s. According to PLC Group MD, Mr. Ng Whye Hoe, “This next step in our journey with MPS extends our suite of services to meet the entire spectrum of pet ownership needs from cradle to grave.”